1. Overview
This Refund Policy outlines the terms and conditions under which ToolsLake processes refund requests. By subscribing to our services, you agree to the terms of this refund policy.
2. Refund Eligibility
Important Notice:
We only process refunds in cases where our tools are demonstrably not functioning as advertised. Other refund requests will not be entertained.
2.1 Valid Reasons for Refund
- • Persistent tool malfunction verified by our technical team
- • Extended service outage (as defined in our SLA)
- • Technical issues preventing tool access despite proper setup
2.2 Non-Eligible Cases
- • Change of mind or business needs
- • Misunderstanding of service features
- • Lack of tool usage
- • Purchase made without reviewing service terms
3. Pre-Purchase Support
Important: We strongly encourage users to contact our support team before making a purchase if they have any questions or concerns. Our 24/7 support team is available to clarify any doubts about our services.
We provide multiple channels for pre-purchase inquiries:
- • 24/7 Live Chat Support
- • Email Support: [email protected]
- • Telegram Community Channel
- • Detailed FAQ Section
4. Refund Process
If you believe you qualify for a refund:
- 1. Contact our support team immediately
- 2. Provide detailed information about the technical issue
- 3. Allow our technical team to investigate and attempt resolution
- 4. If the issue cannot be resolved, a refund will be processed
5. Processing Time
For approved refunds:
- • Technical verification: 24-48 hours
- • Refund processing: 5-7 business days
- • Credit card refunds may take additional time depending on your bank
6. Contact Us
24/7 Support Available
For any questions about our refund policy or to discuss our services before purchase:
- • Email: [email protected]
- • Live Chat: Available 24/7 on our website
- • Telegram: Join our community channel